Today I’m trying to get back in the habit of reading blog posts and tweets – I’ve been feeling out of the loop! I came across this interesting post: Thank you, Wow and Done by Arié Moyal. Arié is talking about social media and the “value” we assign to different metrics, but the title of the post made me think about value in the customer relationship and how you know if you are making your customers or clients...

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I’ve talked before about how challenging it can be to run a business from home, especially when it comes to taking phone calls! Currently I have an intentionally vague listing on my website for my availability, but I encourage clients and potential clients alike to contact me by phone. A year in business has taught me a lot though, and I think it’s time to put a small clarification in place. I am still going to be easily available by...

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I readily admit that one of the driving factors behind my having started my virtual legal assistant business is to be more available to my children. And especially in this first year of business, I’m growing slowly enough not to have needed much in the way of childcare, and yet I can still meet my clients’ needs. I love how the internet can help me do this!! As I get busier and busier though, I am faced with the types of concerns...

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I was reading over at The Lawyerist this morning about the Ten Great Rules of Client Service, which reminded me that I want to order something to maybe give as a client gift and to use for promotional purposes in general. I’m planning on ordering some travel mugs with my logo on them, but I can’t decide! I’m probably ordering from this website, they are a Canadian site (easier for delivery to me) and have decent prices. So far...

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